Terms of service.

If you have questions about these terms, contact [email protected].

• Do not attempt to gain unauthorised access to the website or its systems
• Do not use the website to transmit malware, spam, or abusive content
• Do not interfere with normal operation of the website
• Do not submit false information or misrepresent your organisation

• Do not submit patient clinical data or special category data through website enquiry forms
• You are responsible for ensuring information you submit is accurate and up to date
• We may request additional details to confirm scope, identity, and onboarding requirements

For secure documentation exchange, we may provide alternative channels during onboarding.

• Core is intended for a single premise
• Signature supports up to three premises
• Enterprise is for larger groups and bespoke governance requirements
• SMS is optional and billed separately via credits where offered

Pricing, features, and scope may be supplemented by written agreements for enterprise engagements.

If you use a third-party checkout provider (for example, Stripe), their terms may also apply. You are responsible for ensuring your payment details are correct and authorised.

• Planned maintenance may occur to improve reliability and security
• We may suspend or limit access to protect users and system integrity
• We may update features to improve performance and governance

• Do not use the service for unlawful activity or to bypass clinical governance
• Do not use the service to mislead patients or misrepresent services
• Do not attempt to scrape, reverse engineer, or copy protected content
• Do not use the service in a way that creates security risk for others

• All trademarks, branding, and content are owned by ViviPractice or its licensors
• You may not copy, reproduce, or distribute content without permission
• You may use the website for your internal evaluation and onboarding only

• ViviPractice does not provide medical advice
• Clinical responsibility remains with the pharmacy and authorised professionals
• Website information is provided for general operational context and may change

To the extent permitted by law, ViviPractice is not liable for indirect or consequential losses. Any liability that cannot be excluded by law remains unaffected. Specific commercial terms may apply in written agreements.

• We may restrict access where misuse or abuse is suspected
• Subscriptions may be governed by additional contractual terms
• You may stop using the website at any time

If you require a jurisdiction-specific clause (for example, England and Wales), we will include this in formal agreements where appropriate.

Updates will be posted on this page and the “Last updated” date will change.